His Highness Sheikh Hamdan bin Mohammed bin Rashid Al Maktoum, Crown Prince of Dubai and Chairman of The Executive Council of Dubai, has launched Dubai’s Digital Strategy, propelling the city into an unprecedented era of digital transformation. This strategic move aligns with the visionary leadership’s ambition to establish Dubai as a global benchmark in the digital sector.
Dubai’s Digital Journey: From E-Government to Paperless Transactions
Sheikh Hamdan emphasized Dubai’s previous digital milestones, including the e-government launch in 2001 and the smart government initiative in 2013. These milestones culminated in a government-wide digital transformation, eliminating paper transactions entirely by the end of 2021. These achievements paved the way for Dubai’s new Digital Strategy, cementing the city’s position as the world’s digital capital.
The Pillars of Dubai’s Digital Strategy
Dubai’s Digital Strategy is founded on a vision to digitize all aspects of life, fostering a reliable and robust digital ecosystem that enhances the digital economy and empowers a digitally-driven society. The strategy revolves around seven key pillars: the digital city, digital economy, data and statistics, digital talent, digital infrastructure, cybersecurity, and digital competitiveness. By focusing on these pillars, Dubai aims to create a comprehensive roadmap for its digital transformation.
Ambitious Goals: Amplifying the Digital Economy and Enhancing Digital Wellbeing
Dubai’s Digital Strategy sets ambitious goals for the city’s digital future. It aims to amplify the outputs of the digital economy and increase the positive impact of Digital Wellbeing by 90%. Additionally, Dubai seeks to attain top rankings in the United Nations’ Local Online Service Index and introduce 50 high-impact, seamless, interconnected, proactive, and predictable digital city experiences. The strategy also aims to equip over 50,000 professionals with advanced digital qualifications, ensuring a skilled workforce for the digital era.
Achievements in Dubai’s Digital Transformation
Dubai has achieved significant milestones in its digital transformation. Government services in the city have reached a digitization rate of 99.5%, with digital transactions accounting for 87% of total government service transactions. Moreover, over 120 government smartphone applications have been developed to provide convenient access to services. Government entities have also demonstrated over 80% compliance with cybersecurity indicators and 100% compliance with the Dubai Data Law, ensuring data security and privacy.
Integrated Approach: Collaborative Efforts in Dubai Government
His Highness Sheikh Hamdan highlighted the importance of an integrated and collaborative approach among all stakeholders in the Dubai Government. In the era of rapid technological transformation, maximum integration, cooperation, and customer-centric thinking are essential to keep pace with evolving needs and expectations. Dubai’s digital success relies on the collective efforts of government entities, private establishments, and the community.
Harnessing the Power of New Technologies: Artificial Intelligence (AI) and Generative AI
Sheikh Hamdan emphasized the tremendous potential of new technologies, particularly Artificial Intelligence (AI) and generative AI, to enhance efficiency, effectiveness, and productivity. By capitalizing on these technologies, Dubai can develop proactive services rooted in deep customer insights, revolutionizing work patterns and driving significant improvements across sectors. AI will play a crucial role in Dubai’s digital transformation journey.
Unveiling Advanced Digital Initiatives
During the launch, Sheikh Hamdan unveiled several advanced digital initiatives. The Digital City Experiences initiative aims to create an integrated and connected city that offers consistent digital experiences to citizens, residents, visitors, and entrepreneurs. Dubai.ae, the new version of Dubai’s official website, serves as a unified and reliable digital platform, providing access to information and services across various sectors. Other initiatives include the Dubai Transactions Index, the Digital Assistant initiative, the Dubai Leadership Dashboard, the Maha Project, and the Happiness Meter and Environmental Quality IOTs.
Dubai’s Commitment to a Digital Future: Leading as a Global Digital Capital
The launch of Dubai’s Digital Strategy demonstrates the leadership’s commitment to advancing the city’s digital future. By embracing cutting-edge technologies, fostering collaboration, and prioritizing customer-centric solutions, Dubai aims to lead the way as a global digital capital. With a comprehensive roadmap and a steadfast focus on innovation and integration, Dubai is poised to create a digital ecosystem that empowers its residents, enhances the digital economy, and positions the city as a role model for digital transformation and smart cities.